Two days ago, Fionn Downhill asked the question, “Is it Reputation Management or Reputation Repair?” Downhill’s company has yet to receive a call for pro-active management of corporate reputations. She calls proactive solutions “reputation management” and mid-emergency campaigns “reputation repair.”
It’s rather obvious that most executives are not going to understand the value of proactive reputation management. After all, if it ain’t broke, don’t fix it… right? Managing something you don’t know or believe could actually become a problem is not worth the monthly maintenance fee of several thousand dollars. Or is it? Only the cautious, conservative investor is likely to acknowledge the wisdom in proactively managing and guarding the corporate brand reputation.
Why spend money on something that hasn’t happened yet? Well, as Downhill points out, “Extensive reputation repair can entail building out as many as 10 sites - in other words 10 separate SEO jobs. At the heart of reputation management is an effective organic SEO strategy, and as we know - good organic SEO is not cheap.”
Well said. Building out sites and pages to fill the top 10 results of Google, Yahoo, MSN Live, and Ask will inevitably cost you much more when you’re competing with a solid negative authorities already in the top 10. The earlier you establish your presence, the better your chances of remaining at the top.
Let’s consider the options:
$3k-5k per month for proactive reputation management, OR
$40k+ per month for last minute emergency reputation repair.
Hmmm….. tough decision.






December 19th, 2007 at 7:03 am
for sure, reputation management is cheaper!
The thing we can’t estimate is public opinion. Some crisis are so strong that even if in google and msn engines, reputation is good, it doesn’t really cancel reputation in people mind. That’s the second reason why I agree with you…proactive reputation is essential.
February 2nd, 2008 at 11:03 am
Great point, I just wish more companies understood the benefits of online reputation management
February 19th, 2008 at 5:30 am
There seem to be services springing up offering to manage the online reputation of celebrities and professionals. I believe one firm charges $25000 per year for a basic service, which would appear to be going rate for a pro-active “Web 2.0″ management campaign. “Disaster recovery” is a lot more expensive, than ongoing maintenance.