That’s the question I’ve been asking myself for the past 72 hours (with minor rest breaks). Online Reputation Management is an industry I bought into a year ago, predicting it would grow to heights that would rival or at least compliment SEO in the realm of public awareness. Certain experts in internet marketing and PR …
Handle Public Product Complaints with Care
Last week I was approached by a friend of the company. He’s referred several clients to us and has now found himself in the middle of a reputation crisis. His company manufactures and sells garden tubs. A disgruntled ex-employee has apparently posted a complaint on a popular consumer complaint forum. That one complaint post ranks …
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